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Help center

Short answers to the questions we get most. If yours is not here, email support@rankable.ai and a human replies.

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Getting started

Do I need an account to run a report?

No. Enter a domain or Amazon storefront URL anywhere on the site and you get a free preview immediately. An account is only needed to save reports and unlock the full audit.

How long does a report take?

The preview is ready in under a minute. Full audits are prepared and delivered by our team, usually within one business day.

What do I need to provide?

Just a URL. Nothing needs to be installed on your site and we do not need analytics access to produce the audit.

Can I audit a competitor?

Yes. The audit only uses publicly available information, so any domain or storefront can be analysed.

Reports

Which engines do you check?

ChatGPT, Perplexity, Google Gemini, Claude, Grok and Google AI Overviews on every run.

What is citation share?

Of all the sources credited by assistants across your category's buying questions, the percentage that belong to you. It is the core metric in the report.

What is in the free preview versus the full report?

The preview shows your score, a slice of every section and the count of findings. The full report includes every finding, the remediation detail, suggested metadata and the sequenced roadmap.

How often should I re-run an audit?

Monthly is enough for most brands. Re-run immediately after shipping a fix so the change is attributable.

Can I share the report?

Yes. Delivered reports have a shareable link and a PDF you can send to stakeholders.

Billing

What does a plan cost?

Plans start at $50/mo. Full pricing and what each tier includes is on the pricing page.

Can I cancel any time?

Yes. Cancelling stops future renewals and you keep access until the end of the current period.

Do you offer annual billing?

Yes, with a discount compared to monthly. You can switch from the billing screen in your account.

What happens to my reports if I cancel?

Reports already delivered stay in your account and remain readable. New runs pause until you resubscribe.

Data

What data do you collect about my site?

Only what is publicly accessible: pages, markup and public marketplace listings, plus the assistant responses we generate during the audit.

Do you sell or share my data?

No. Audit data is used to produce your reports and nothing else. Details are in our privacy policy.

Where is data stored?

In managed infrastructure with encryption in transit and at rest. See the security page for specifics.

Can you delete my account and data?

Yes — email support@rankable.ai and we remove your account and associated reports.

Start free

Still deciding? Just run one.

The free preview answers most questions faster than we can.

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